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Returns Procedure, Privacy & Cookies 

Data and information is provided for informational purposes only, and is not intended for any other commercial or non-commercial purposes. Neither us nor any of our data or content providers shall be liable for any errors or delays in the content, or for any actions taken in reliance thereon. By accessing our web site, a user agrees not to redistribute the information found therein. We do not endorse or recommend the services of any company. We shall not be liable for any damages or costs of any type arising out of or in any way connected with your use of our products or services.

Returns
We are fully compliant with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You have a statutory right to cancel any order within 14 calendar days of receipt of goods, provided you advise us in writing within that period. Please contact us for a copy of the cancellation form if required, although an email or letter is sufficient, providing you clearly state the reason for return, and provide your full name, geographical address, and where available, telephone number and email address. We will accept returns provided that the items and packaging are undamaged and unused, but return postage and packing will be your responsibility unless we made a mistake in listing.
Any alleged faulty parts must be returned for testing before any further action could be considered. Free of charge replacements will not be sent until any fault has been confirmed by our supplier. You must return any goods before we issue a refund. We will issue a refund within 14 days of receipt providing we do not have cause to dispute the return.

Privacy
Any information you provide will be held securely and in accordance with the Data Protection Act 1998. Your personal details will not be disclosed by us to any third parties.

Cookies

Cookies used on this website are as follows:

ekm_USERNAME – Temporary cookie generated to test if cookies are enabled on the visitor’s browser.

ekm_pp_USERNAME – Stores a unique reference to visitors cart contents. Stores authentication details for customer logged in section.

ekm_tmp_ORDERNUMBER – Stores a reference to the visitors order number after an order has been generated.

All these cookies are ESSENTIAL and so are totally compliant with the cookie law.